Best IT Support Certifications & Help Desk Training Courses
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Best IT Support Certifications & Help Desk Training Courses

Having a help desk certification can also give individuals an edge over other job applicants when seeking promotions or raises within the same organization. Getting an IT certification will make sure you're prepared for the job ahead. Most IT support jobs will require a CompTIA A+ certification in order to get hired, which will give you a solid foundation of hands-on skills and technical knowledge to prepare you for troubleshooting work. Even if you aren’t using HubSpot’s tools, you can complete their academy lessons for general customer service skills. For example, the “Customer Success and Account Health Checks” training teaches participants how to use help desk tools to monitor and manage customer interactions.

it help desk certifications

This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. It’s recommended that candidates have one year of experience with Cisco services and products, at least. They should also understand network fundamentals and have knowledge of IP addressing. For IT support professionals who want to validate their expertise and stand out in the job market, pursuing more advanced certifications like 'CISSP' or 'HDI-CSR' could prove beneficial.

Google IT Support Professional Certificate

This course focuses on troubleshooting network issues affecting customer service tools like poor connections and network security. Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction. help desk engineer This is a 10 lecture course designed for training those who wish to move to IT Support or customer service roles. It aims to deliver guidance and introductory knowledge in IT related topics such as Troubleshooting, Active Directory, Password Management and Basic Networking.

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Students learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should. Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.

Microsoft Technology Associate (MTA)

Customers come to the help desk of a business because they aren’t able to find solutions themselves. Oftentimes they’re not tech-savvy and may have already spent a great deal of time trying to find and get help from a representative, so they’re already not in the greatest mood upon first interaction. You have to be patient with customers as they come to keep them calm and solve their pain points. In addition, the rest of your team is relying on you to do your job and do it well. A help desk rep has a big responsibility to handle from an internal and external perspective, and guaranteeing that you’ll do your best is a vital skill to possess for it. To find success in this role, you have to understand and expect to multitask in time-sensitive situations.

  • They are six-hour sessions taught by experts in the customer service field.
  • When you earn the CCNA, that proves to employers that you can manage advanced networks.
  • Like the ITIL Foundation program, this course also offers live classroom training that can be attended in person or online.
  • The HDI Customer Service Representative (HDI-CSR) training could be just what you need.

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